- Login to your back office at office.neumi.com
- Once you’re logged in, press the three lines in the top left corner and select “orders”
- Once you press “orders” it will bring up more options, please select “manage auto orders”
- This will take you to the autoship page, to change the autoship date, select the pencil on the far right
- Once the pencil is selected, it will show you all of your autoship details. To change the date, select “edit” in the section that says auto order settings.
- This will allow you to see and edit the date and frequency. Under “next processing date” you will see your current autoship date. To change the date press on the current date and it will bring up the calendar and there you will select the desired date.
- Once the date is selected, confirm the frequency and shipping method (if applicable) press “save” finally, press "save changes" on the top right.
- You have now successfully changed your autoship date
*If you have any questions in regards to whether the date was changed correctly, please contact our customer service via phone or email.
*Please note that the message that says "thank you for your order..." is not an order confirmation, that is just the message that comes up once a change had been made.