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Help Center

Orders

Orders

Ordering | Shipping | Subscriptions | Returns | Open Fields

Ordering

What types of Payments does Neumi Accept?

How to order?

To cancel or modify my order, who must I contact?

Offline Payment Instructions

How long does it take to see my refund on my payment method?

How can I place an order as a returning customer?

How can I place an order as a returning member?

Can I change or choose the products in the quarterly pack?

Why is it asking me for a unique email when I’m trying to place an order?

How can I do a split payment in the back office?

What is the difference between a Quarterly Pack and a Premium Pack?

VAT charges (Martinique)

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Shipping

Does Neumi accept PO BOX addresses?

Where can I locate my order and the tracking number?

Which carriers does Neumi use to ship our product?

How long does it take for my product to arrive at my address?

Does Neumi offer Will Call options?

Shipping Update in Europe.

How much product do I need to purchase to get free shipping?

Will I get shipping updates via email?

What do I do if I haven't received my order?

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Subscriptions

Subscription/ Auto-Ships - FAQ's

How can I create an auto-ship?

How do I change the products on my subscription?

Can I skip a month on my subscription rather than cancel it?

How do I cancel my Neumi subscription as a member?

How can I cancel my Neumi subscription as a customer?

How can I change my autoship date?

How do I edit my address on my auto-ship as a member?

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Reward points

Reward Points FAQs

Returns

How do I return an order I don’t want?

What do I do if I receive a damaged product?

Can I exchange my product once it has been shipped?

What do I do if I am missing a product from my order?

Fields

Neumi Expands Presence to 72 Countries

Indonesia Field - FAQ's

Mexico Field - FAQ's

Japan NFR- FAQ's