This FAQ provides answers to common questions about subscription services, including how to create and manage them.
Q: How do I cancel my Neumi subscription?
A; We understand that sometimes things don't work out, and you may need to cancel your order/ subscription. If you need assistance with this, our friendly support team is here to help with the cancellation process, answer any questions, and ensure it's done quickly and accurately. We're here to assist you if you need to cancel due to unforeseen circumstances or if you change your mind.
Please give us a call at 385- 429-6122
Note: We recommend contacting us 24-48 business hours before your auto-ship is processed.
Q: What’s the difference between a Quarterly Combo and a Regular Combo?
A: The Quarterly Combo Pack will keep you active for three months at a monthly volume (PV) of 100. But if you want to get the whole amount in volume (while trying to work on achieving a higher rank), we recommend purchasing the mini bundle pack or a regular pack.
A Quarterly Combo order is recommended if you want to remain active for three months without worrying about placing an order every month. (We have different options for that one, which combines the three available products.)
Note: If you wish to order a Quarterly Combo, please ensure the package says “Quarterly.”
Q: Do I receive any benefits from having an Auto-Ship?
A: If you are a member, yes. You received 10 points for every $100 you spent on your auto-ship.
"Reward points": Reward points are points you earn when you process an Autoship order. When you reach $50 reward points, you can redeem them for a bottle. You can also keep them, but remember that they are only valid for one year. When you redeem reward points, they have no volume; therefore, to stay active, you have to place an order. When redeeming points, you must pay shipping and tax (tax only if you are charged) on the order.
Reward points only appear when you have more than the minimum to redeem a bottle, i.e. 50, and appear when you select a product to process an order.
Note: Unfortunately, you do not apply for this benefit as a customer.
Q: What happens when I create an auto-ship order in the Neumi App?
A: When you create an auto-ship order in the Neumi App, the order is sent to Your Neumi Account, but the auto-ship order template is not. Autoships created in the app must be managed in the app, and those created in the Back Office must be handled in the Back Office. There is no syncing of auto-ship templates, only the order instances.
Q: How can I manage the auto-ship created from the web version of the app?
A: If you create an auto-ship from the web version of the app (app.neumi.com), you will get an email with a tokenized link to update or cancel the subscription. You will also receive an email three days before the auto-ship renews with links to update cards, cancel, or change the address.