Everything you need to know about Neumi Indonesia
What is the office address?
- PT. NEUMINDO JAYA ABADI
Jl. Rtm ( Ruko Sebelah Mixue Tugu)
Kelapa Dua Raya Rt 01 Rw 011 Desa/Kelurahan: Tugu
Kecamatan: Cimanggis City :Depok
State/Province West Java/Jawa Barat
Zip code 16451
How can I contact the Indonesia Office?
- Office phone number: +6285161618841
- Email: dukungan@neumi.com
What products are available in Indonesia?
- We offer two premium products:
- Neumi Skin: $54
- Nutriswish: $54
What packs are available to purchase?
- Classic Essential Pack - $108 / 100PV
- Bundle Pack - $324 / 300PV
- Split Quarterly Pack - $324 / 300PV
Is shipping included in the price?
- Yes, shipping is included for all orders, so you won't have to worry about additional shipping costs.
Are there any taxes or additional charges?
- An 11% sales tax will be added to your total order amount at checkout, as mandated by Indonesian tax regulations.
What payment methods are accepted?
- We accept:
- Credit Card: Securely pay for your order using your credit card.
- Bank Deposit: Choose this option at checkout and complete the deposit within 7 days of placing your order. To avoid any confusion, please remember to include the order number on your payment slip.
What is the conversion rate if I pay by bank deposit?
- The conversion rate is 1 USD = 15,700 Indonesian Rupiah
What happens if I fail to make the bank deposit within 7 days?
- If you fail to make the deposit within 7 days, the system will automatically void your order. You can place a new order if you still wish to purchase the products.
How do I make a bank deposit payment?
- Please make the deposit to the following bank account and ensure you include your order number in the deposit details or reference field. This helps us match your payment to your order accurately.
- Bank Name: BCA Bank
- Account Number: 421-0544181
- Account Name: NEUMINDO JAYA ABADI PT
What should I do after making the deposit?
- Please send the bank slip or proof of payment to dukungan@neumi.com.
- Make sure to include your order number in the email subject or body for easy identification.
Can I cancel or modify my order after it's been placed?
- Once your order is placed, it cannot be canceled or modified. Please review your order carefully before completing the checkout process.
What is the estimated shipping time frame?
- Shipping typically takes 3 to 10 days, depending on the shipping address location.
How can I submit a request for tree movement?
- Please email your request to dukungan@neumi.com