Important Update: Delays in Order Deliveries for Select Countries
Dear Neumi Member,
We wanted to let you know about an unexpected delay affecting orders destined to our European markets. Despite our efforts to ensure timely deliveries, certain logistical challenges beyond our control have impacted our regular schedule. Here is the information of the delays:
| Country | Specification |
| Belgium | Delays expected due to National stike on April 29th for parcels to and transiting through this country. |
| Israel | Collection options are not available for shipments to Eilat. Eventual delays expected due to the security situation in Israel. Occasional delays of 1 working day seen.Occasional delays of 1 business day are seen. |
| France | Delays expected due to nationwide power outage on April 28th in Spain, France (at Spanish border) and Portugal which has paralyzed in some regions infrastructure, communications, train stations and airports. Delay expected for parcel to and transiting through this destination. |
| Germany | Occasional delay of 1 working day seen in the network. |
| Italy | Possible delays in and around the Vatican due to business related to upcoming papal conclave and Jubilee (important Catholic year) throughout 2025. Occasional delay of 1 working day seen in the network. |
| Portugal | Delays of 1-2 working days are seen at the moment due to backlog from easter, national holiday (April 25th) and the nationwide power outage of April 28th in Spain, France (at Spanish border)and Portugal which has paralyzed in some regions infrastructure, communications, train stations and airports. |
| Spain | Delays up to 1-2 working days are seen at the moment due to nationwide power outage of April 28th in Spain, France (at Spanish border) and Portugal which has paralyzed in some regions infrastructure, communications, train stations and airports. |
Please don't worry- we are actively working to resolve these issues and reduce any further disruption. If you have any urgent concerns, please don't hesitate to contact our customer support team, who are here to help.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Note: If you received an email from our end, please reply to our email because we might need more information to deliver your order.
Thank you for your continued trust in us.
Updated on April 30, 2025