Important Update: Delays in Order Deliveries for Select Countries
Dear Neumi Member,
We wanted to let you know about an unexpected delay affecting orders destined to our European markets. Despite our efforts to ensure timely deliveries, certain logistical challenges beyond our control have impacted our regular schedule. Here is the information of the delays:
| Country | Specification |
| Germany | Occasional 1 business day delay seen in the network. |
| Israel | As result from the ceasefire in the Gaza Strip and area(s), the service is reestablished and the postal codes blockades have been removed. This being said, collection options are not available for shipments to Eilat. Occasional delays of 1 business day are seen. |
| Greece | Due to a national strike (marking two years since the Tempe railway disaster), delays are expected. |
| Spain | Occasional delays of 1 business day seen in the network. |
| Belgium | Upcoming national strike on March 31st, delays are expected for parcels destined for and transiting through this destination. |
| France | Occasional delays of 1 business day seen in the network. |
Please don't worry- we are actively working to resolve these issues and reduce any further disruption. If you have any urgent concerns, please don't hesitate to contact our customer support team, who are here to help.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Note: If you received an email from our end, please reply to our email because we might need more information to deliver your order.
Thank you for your continued trust in us.
Updated on March 31, 2025