Important Update: Delays in Order Deliveries for Select Countries
Dear Neumi Member,
We wanted to let you know about an unexpected delay affecting orders destined to our European markets. Despite our efforts to ensure timely deliveries, certain logistical challenges beyond our control have impacted our regular schedule. Here is the information of the delays:
| Country | Specification |
| Germany | Occasional delays of 1 working day are seen in the network at the moment. |
| Israel | Due to the ongoing conflict, the Gaza Strip and area(s) around are not or limitedly being served at the moment. The situation is uncertain, we will inform you as soon as we know more. Occasional delays of up to 4 working days are seen. We are in close contact with the carrier and will inform you in case of an update. |
| Italy | Delays expected due to strikes at the end of last week in several regions in Italy resulting in some backlog. Occasional delays of 1 day seen in the network. |
Please don't worry- we are actively working to resolve these issues and reduce any further disruption. If you have any urgent concerns, please don't hesitate to contact our customer support team, who are here to help.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Note: If you received an email from our end, please reply to our email because we might need more information to deliver your order.
Thank you for your continued trust in us.
Updated on January 31, 2025