Authorization for a third-person

These forms allow you to authorize a third party to manage your Neumi account.

We understand that sometimes life can be busy, and the downlines do not have time to contact corporate to make changes, cancelations, or any movement in their accounts. However, if the account holder wants to authorize their sponsor to manage their account, they would need to do one of the following things:

• The account holder must call Customer Service to inform them they authorize their sponsor to manage their account or
• The account holder can send an email from the email address we have on file, informing what we mentioned on the previous point or
• If the account holder cannot access a computer or phone, they would need to fill out the Third-Party Authorization Form, and they can send it to 8730 Harrison St, Sandy, UT 84070, United States. 

Information that needs to be included in the email. 

• Full Name 
• ID number
• Shipping Address
• Photocopy of an ID (passport or driver's license)
• They should explain why they authorize their sponsor to make movements in their accounts.
• They must list the type of movements their sponsor can do on their account.
• Date and Signature of the account holder.

Instructions for completing the Third-Party Authorization Form (the form is below):

1. Download and fill out the form.
2. Sign the form.
3. Print or save a copy for your records.
4. Please return the form by either sending it via email to support@neumi.com or mailing it to Neumi's address.
   
   

Sponsors

According to what we mentioned above, if we do not have any proof that the account holder authorized you to do any movement on the account, we can’t help you with the following situations:

• Update personal information (name, shipping address, or email address)
• Change/ reset  the password 
• Change payment type on the auto-ship 
• Cancelling order or auto-ship if you are not the cardholder
• Ask how much they have in commissions 
• Place an order using the card on file (if the card is from the account holder, he/she would need to call and place the order).

However, we can help you with the following situations:

• Check the order status. 
• Ask for tracking numbers.
• Ask when the next auto-ship is and what product they have.
• We can remove the card information from any account if you are the cardholder.
• Canceling or modifying the auto-ship if you are the cardholder.
• Ask the next step for rank advancement. 
• You can place an order if you have all the information; this means you can place an order on the customer’s account using your card information.

Reminder

Any wallet use or movement must come from the account holder. We do not recommend that the account holder authorize the use of their wallets by their sponsors.