Q1: What is a Webchat?
Webchat is an online messaging feature that allows users to communicate with customer support in real time.
Q2: How do I access Webchat?
You can access Webchat through the designated chat window on our Neumi Website. Look for the chat icon at the bottom right corner of the screen. 
You may also access the WebChat in your back office, you will find the WebChat icon on the bottom right corner of the screen.
Q3: Do I need to have a Neumi account to use Webchat?
Not necessarily, it depend what your request is.
On Webchat you will be given four (4) options to choose from at the beginning of the chat: auto-ship questions, tracking number, place an order, and general questions.
Q4: Is Webchat available 24/7?
Unfortunately, no. Our operations hours are from 8 a.m. to 5 p.m. MST (for now).
Q5: Can I use Webchat on my mobile device?
Yes! Webchat is mobile-friendly and works on both smartphones and tablets.
Q6: Is Webchat secure?
Yes, we use encryption and security measures to protect your conversations. However, avoid sharing sensitive personal or financial information in chat.
Q7: Do you accept credit or debit card information through the Webchat?
No, credit or debit card information is sensitive information. Therefore, if you wish to order through Webchat and your card information is not on file, you must call customer service to place the order.
Q8: What can I use Webchat for?
Webchat can be used for customer support, inquiries about products and services, troubleshooting issues, and general assistance.
Q9: Can I enroll new customers/members through Webchat?
Unfortunately, no. If you need assistance to enroll someone new to the company, you must call customer service, and they will help you with the enrollment process.
*Please keeping mind that the enrollee must be on the call in order for customer service to enroll them
Q10: How quickly will I receive a response?
Response time depends on agent availability. Many inquiries receive instant replies, but there may be a short wait during peak hours.
Q11: Can I provide feedback about my Webchat experience?
Yes! After your chat session, you may be prompted to leave feedback or a rating to help us improve our service.
Q12: Is there a time limit to respond to the agent?
Yes, once you have received a response from a customer service representative, try to respond within 3 minutes, if there is no response, the chat will close. Typically, you may get a reminder from the agent and it will reset the 3 minute timer, but if after that there is no response, the chat will close.
Q13: What languages are Webchats available in?
Webchats are available in English and Spanish for the time being.