Refund & Return Policy – Neumi

30-DAY GUARANTEE FOR NEW NEUMI CUSTOMERS AND MEMBERS

At Neumi, we want you to love your products and feel confident shopping with us. If, for any reason, you’re not completely satisfied, we are here to help.

If you are a new customer or member who ordered our products for the first time and are not completely satisfied, please contact our Customer Support Team (support@neumi.com) to request a full refund within 30 days of shipment.
After a refund is issued, if you are no longer interested in our product. Please contact our Compliance Department (compliance@neumi.com) requesting the termination of your account.

RETURN GUIDELINES FOR NEUMI CUSTOMERS

If you are an existing Neumi customer and are dissatisfied with any Neumi product, you may return:

Any unopened product within 35 days of shipment for a refund, less a 10% restocking fee and all shipping and handling costs.

If you purchased the product directly from a member, please contact them for a refund. You will need to return the product (unopened) and original invoice to the member, who will refund the product purchase price.

Members must provide a refund to any customer who purchased a product directly from a member's personal stock, within the guidelines established by Neumi.

RETURN GUIDELINES FOR NEUMI MEMBER

If you are an existing member and are dissatisfied with any Neumi product, you may return it:

Any unopened product within 35 days after shipment for a refund, less a 10% restocking fee, minus all shipping and handling costs.
Neumi will deduct from the reimbursement any commissions, bonuses, or other incentives received by you and your support team as a result of the product you are returning.

Excessive returns, or returns initiated after an account is placed on hold for other reasons, may be deemed an abuse of Neumi’s return policy and may be refused or result in suspension of your member account.

PROCEDURES FOR RETURNS

The following procedures apply to all returns for refund:

The customer or member who purchased it directly from Neumi must return the product(s).

The return must have a Return Merchandise Authorization number (RMA), which you will obtain by calling Customer Service at 1-385-429-6122, by emailing support@neumi.com, or by submitting the request via Neumi’s live chat services. The RMA number must be written on the outside of each package, or the shipment will be returned to the sender.

If the returned product is not received at Neumi’s distribution center or third-party warehouses, it is the responsibility of the customer or member to trace the shipment. Neumi is not liable for items lost or damaged in transit.

Neumi reserves the right to review each return case-by-case basis. Credits will be issued when Neumi has processed the return.

DAMAGE PRODUCTS

In the event of a damaged product or a product in less than commercially reasonable condition, refunds or replacement will be handled as follow:

Customers and Members must contact Neumi Customer Support by email (support@neumi.com) or by phone (1-385-429-6122) within 10 calendar days of delivery of said products.
Upon receipt of this notification, Neumi will replace any damaged products at no cost to the Neumi members or customers once photos of the damaged product are provided to Neumi.
Photos must be provided via email (support@neumi.com) showing the damaged products. If the customer or member fails to provide photos within 7 calendar days, Neumi will not issue the replacement product.

Neumi reserves the right to accept or refuse the validity of damaged product photos.

Neumi reserves the right to require damaged products be returned to the company with an approved RMA number. Any damaged products returned to Neumi without an RMA number will be refused.

The responsibility to act in the time frame listed above as a result of any unsatisfactory product resides 100% with the Neumi members or customers.

BONUS AND COMMISSION ADJUSTMENTS

Bonuses and commissions paid on refunded products and enrollment packs will be deducted from the receiving members. Deductions begin the month of the refund and continue each pay period until the commission is recovered. If commissions cannot be recovered from inactive members, other compensated upline members may be subject to deductions. Neumi reserves the exclusive right to determine applicable deductions within state and federal guidelines. Enrollment fees may be canceled at any time before midnight on the third business day after initial enrollment (subject to state requirements).

EXCHANGES

All sales are considered final, and we are unable to accept exchanges. We strongly advise customers to carefully review the product details and sizing information before finalizing any purchase.

EUROPEAN UNION 14-DAY COOLING PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.