Refund Policies Are Now in Effect

Effective Date: October 15, 2026

We would like to remind all Neumi Members and Customers that our updated Refund Policies are now in effect.

The updated policies were communicated by email on September 15, 2026, providing notice of the changes. As a company, we must provide 30 days' notice before implementing the new policies. 

What You Need to Know

The updated Refund Policies apply to eligible refund requests submitted on or after the effective date, subject to the applicable terms and conditions.

We encourage all Members and Customers to review the current Refund Policies to understand:

• When a refund may be requested
• Applicable refund eligibility requirements
• Any applicable timeframes or limitations
• The process for submitting a refund request
• Any conditions that may affect refund eligibility

Important Reminder

The Refund Policies are currently in effect. Any refund request submitted after the effective date will be reviewed according to the policies and requirements applicable at the time the request is submitted.

If you have questions about whether a specific purchase or order qualifies for a refund, please contact Neumi Customer Service for assistance.

We appreciate your attention to these updated policies and your continued trust in Neumi.