Troubleshooting the Neumi App

Resolve common issues with the Neumi app for both iOS and Android devices by following our step-by-step troubleshooting guide. Learn how to check your OS version, update your device, and properly reinstall the Neumi app.

Introduction

If you're experiencing issues with the Neumi app, there are several troubleshooting steps you can take to resolve these problems. This guide is divided into sections for iOS and Android devices, covering the essential steps: checking your current operating system (OS), ensuring your device's software is up-to-date, and how to uninstall and reinstall the Neumi app properly, including the removal of all associated data.

For iOS Users

Step 1: Check Your iOS Version

  • Open Settings: Tap on the Settings app on your home screen, or swipe down on the home screen to search for "Settings."
  • Go to General: Scroll down and tap on "General."
  • About: Tap on "About" to find the software version of your iOS device.

Ensure your device runs on the latest iOS version compatible with the Neumi app.

Step 2: Update Your iOS Device

  • Software Update: Within the General settings, tap on "Software Update."
  • Download and Install: If an update is available, tap "Download and Install." Follow the on-screen instructions. If your phone software is up to date, you can skip to Step 3.

Connect your device to a Wi-Fi network and ensure it's plugged into a power source during the update process.

Step 3: Uninstall and Reinstall the Neumi App

  • Uninstall the App: Press and hold the Neumi app icon until it starts to jiggle. Tap on the "X" to uninstall it.
  • Confirm Deletion: When prompted, select "Delete" to remove the app and all of its data.
  • Reinstall the App: Open the App Store, search for the Neumi app, and tap "Download" to reinstall it.

For Android Users

Step 1: Check Your Android Version

  • Settings: Open the Settings app on your device.
  • About Phone/Tablet: Scroll down and select "About Phone" or "About Tablet."
  • Software Information: Tap on "Software Information" to see your device's Android version.

Your device should be running on an Android version that's compatible with the Neumi app.

Step 2: Update Your Android Device

  • System Updates: Go back to the main Settings menu and tap on "System Updates."
  • Check for Updates: Tap "Check for Updates." If an update is available, follow the prompts to download and install it. If your phone software is up to date, you can skip to Step 3.

Ensure your device is connected to Wi-Fi and has sufficient battery life for the update.

Step 3: Uninstall and Reinstall the Neumi App

  • Uninstall the App: Go to Settings > Apps & notifications > See all apps > Neumi. Tap "Uninstall."
  • Confirm Deletion: Confirm the removal of the app and its data.
  • Reinstall the App: Open the Google Play Store, search for the Neumi app, and tap "Install" to reinstall it.

Conclusion

Following these steps should resolve most issues encountered with the Neumi app. If problems persist after a fresh installation, it may be beneficial to reach out to Neumi's customer support for further assistance at support@neumi.com. Please provide the following information to help us understand and solve your issue more efficiently:

  1. Customer ID or Email
  2. A brief description of the issue, e.g., "when I do this, I expect this, but this does or does not happen."
  3. Screenshots or a screen recording of the issue, and steps to reproduce the issue.

Remember, keeping your device's operating system and the Neumi app updated are good practices to avoid potential issues.