Q: Why is the wallet provider asking me for a verification code?
A: Our wallet provider has implemented two-step verification to enhance security and prevent fraud. You'll be prompted to enter a verification code sent to your email address. Please ensure you use the same email address associated with your Neumi account to receive the code successfully.
Q: Is there a phone number or email where I can contact Paymenture?
A: Yes. You can call them at (888) 245-9570 or email them at support@paymenture.com
Q: What happens if I do not receive the code?
A: You must log out, log in, and request the code again. If you are still waiting to receive it, please contact customer support or Paymenture directly.
Q: What do I need to do if my wallet appears to be in blank?
A: Please contact our customer support so they can double-check if the wallet was activated or not. If it was not activated, they can activate your wallet.
However, please note that the wallets are created once you earn your first commission.
Q: Why does the wallet charge a dollar every month?
A: Paymenture charges a maintenance fee of 1 dollar. Unfortunately, Neumi cannot refund this dollar because is not a Neumi fee is a provider fee.
Q: How long does it take to receive the money in my bank account?
A: The time frame can be different depending on where you are located. To see the time frames, please click here, and then go to the answer of the first question (see the picture below).
Q: What additional information do I need to provide to set-up my bank account in my Neumi Wallet?
A: The additional information depends on where you are located. To see which additional information you need, please click here, and then go to the answer of the first question (see the picture below).
Q: How do I know if my information is correct?
A:It is the members' responsibility to double-check the information they add to the system. Unfortunately, customer service does not have access and the tools to verify the information.
Q: If I have issues putting my bank information on the wallet, could I call customer service so they can add it?
A: No. Neither the agents nor the supervisor can collect personal and bank account information.
Q: What should I do if I cannot access my wallet?
A: If you cannot access your wallet, please contact our Customer Service team. They will help you review the following:
1. Your email. We’ll verify that your email address is entered correctly. If there’s a typo in our system, you won’t be able to access your wallet.
2. Verify your email address matches. Make sure the email address used for your Neumi Wallet matches the one linked to your Neumi account. If the emails don’t match, you won’t be able to access your wallet. Please ensure the same email is used for both your Neumi account and wallet.
3. If everything looks correct, but the error persists, we must escalate to Paymenture.