Q: Why is the wallet provider asking me for a verification code?
A: Our wallet provider has implemented two-step verification to enhance security and prevent fraud. You'll be prompted to enter a verification code sent to your email address. Please ensure you use the same email address associated with your Neumi account to receive the code successfully.
Q: Is there an email where I can contact Paymenture?
A: Yes. For the moment, Paymenture only operates via email so that is the best way to get in touch with them. You may email them at support@paymenture.com
Q: What happens if I do not receive the code?
A: You must log out, log in, and request the code again. If you are still waiting to receive it, please contact Paymenture directly at support@paymenture.com
Q: What do I need to do if my wallet appears to be in blank?
A: Please contact our customer support so they can double-check if the wallet was activated or not. If it was not activated, they can activate your wallet.
However, please note that the wallets are created once you earn your first commission.
Q: Why does the wallet charge a dollar every month?
A: Paymenture charges a maintenance fee of 1 dollar. Unfortunately, Neumi cannot refund this dollar because is not a Neumi fee is a provider fee.
Q: How long does it take to receive the money in my bank account?
A: The time frame can be different depending on where you are located. Another factor that contributes to the estimated time is which method of transfer you select (ACH or WIRE). To see the time frames, please click here, and then go to the answer of the first question (see the picture below).
Q: What additional information do I need to provide to set-up my bank account in my Neumi Wallet?
A: The additional information depends on where you are located. To see which additional information you need, please click here, and then go to the answer of the first question (see the picture below).
Q: How do I know if my information is correct?
A:It is the members' responsibility to double-check the information they add to the system. Unfortunately, customer service does not have access and the tools to verify the information.
Q: If I have issues putting my bank information on the wallet, could I call customer service so they can add it?
A: No. Neither the agents nor the supervisor can collect personal and bank account information.
Q: What should I do if I cannot access my wallet?
A: If you cannot access your wallet, please contact our Customer Service team. They will help you review the following:
1. Your email. We’ll verify that your email address is entered correctly. If there’s a typo in our system, you won’t be able to access your wallet.
2. Verify your email address matches. Make sure the email address used for your Neumi Wallet matches the one linked to your Neumi account. If the emails don’t match, you won’t be able to access your wallet. Please ensure the same email is used for both your Neumi account and wallet.
3. If everything looks correct, but the error persists, we must escalate to Paymenture.
Q: What is the difference between ACH and WIRE when I'm adding my bank information in my Neumi Wallet?
When you are registering your card information, you will be asked to choose from WIRE or ACH as a method of transfer/payment. These are two different methods that could be used to transfer the funds to your bank account. The WIRE method is the faster of the two, however it costs $15 per transfer, but the funds arrive to your bank account in about 1-2 business days. ACH is the second method of transfer and it is a bit slower but it is cheaper. ACH costs $1.50 per transfer in the U.S and $3 per transfer outside of the U.S and the funds arrive into your bank account in 3-5 business days. You are free to choose from whichever one you would like, just please keep their differences in mind.
*Transfer fees cannot be refunded.
Q: Why was I charged a Dormancy Fee?
If there has been no activity in an Associate’s payment wallet (no deposits or withdrawals) for a period of six (6) consecutive months, the Company will attempt to notify the Associate by sending a monthly email to the Associate’s last know email address notifying him or her of the balance of the funds in the wallet and advising that he or she should immediately withdraw the funds in order to avoid future notice fees. There shall be no charge for the first such notice. Thereafter there shall be a charge of $10 for each notice that is sent to the Associate to reimburse the company for its administrative expenses. These charges shall be deducted from the funds in the wallet.
*This is policy 41 in our terms and conditions
*Dormancy fees cannot be refunded
Q: Can my commissions get paid to two (2) different wallets?
No, the commissions can only be paid out to one (1) wallet because there can only be one primary wallet account.
Q: If I'm having a hard time doing a transfer, can I call Neumi customer service so they can do it?
If you'd like to transfer funds to another member (P2P), yes you can contact customer service and they will request a supervisor to do the transfer. If it is a bank transfer, customer service can no longer do the transfer. If you are having any difficulty with a back transfer, like not receiving the code, you may contact Paymenture.
*Please note that the the P2P transfer may take 24-48 hours to complete since it is a manual transfer.
Q: Can my sponsor or downline see my balance?
No, only you can see your balance.
Q: When will Paymenture no longer be available?
Paymenture will no longer be available to receive commissions as of April 1st, 2025 and in the week of April 28th, 2025 all access to Paymenture will be shut down. For more information on the migration from Paymenture to Payquicker, click here.