General Questions
Q1: What's the difference between a Customer and a Member?
A:
Customer: Someone who purchases the product at the MSRP (Manufacturer's Suggested Retail Price), but is not eligible to receive commissions.
Member: Someone who has enrolled in the business and is eligible for commissions. The terms "distributor" and "associate" can also be used to describe a Neumi member.
Q2: What's the difference between the Enrollment Tree and the Unilevel (Placement) Tree?
A:
Enrollment Tree: The enrollment tree is your genealogy tree of enrollments. This tree cannot be customized; instead, it follows a chronological order of your enrollments.
Placement Tree: The placement tree is the organizational structure for team placement and is used for some commission calculations.
Q3: How long is the enrollment period?
A: The enrollment period is 30 days upon the creation of the account.
*If the first order and the day of enrollment are different days, the 30-day enrollment period goes from the enrollment date up to 30 days, not from the order date.
Q4: How many days do I have to move someone after enrolling in my placement tree?
A: After enrolling someone in your organization, you have 30 days to place them anywhere in your placement tree. However, if you put the new customer in the incorrect spot in your placement tree, you would have three (3) business days to request the correct movement from our Compliance team.
*You may contact our Compliance team via email at compliance@neumi.com
Q5:Where could I find the new enrollees for placement?
A: The new enrollees are located under the Placement Suite located in your Backoffice, and you have 30 days upon enrollment to place them anywhere on your placement tree.
*If you don't know where your placement suite is, please follow the next steps:
- Log in to your Backoffice
- Once in, go to the top left corner and click on the three lines.
- A menu should appear, and you will need to select the category labeled "Business."
- Another menu should appear showing multiple options. You need to click on the one labeled "Placement Suite."
Q6: Will my customers' orders (PV) help me achieve my rank?
A: Yes. But the volume will only count towards that customer's direct enroller.
Q7: How does the 50% rule work?
A: The 50% rule means that no more than 50% of the volume requirement for each rank can't come from one leg.
Example: if you need 5,000 QV to reach 1 star, you can only have 2500 come from your strongest leg. If your strongest leg had 2,600 volume, you would still only have 2,500 to attribute to 1 star from that particular leg. However, you would still receive payment for the full 2,600 volume.
Q8: If the volume of my strongest leg doesn't reach over 50% of the volume required to achieve a new rank, will I get all of the volume from that leg?
A: Yes, you will get all of the volume of your strongest leg if they don't go over 50% of the volume required to achieve the desired rank.
Example: If you are trying to get to Senior Member, the volume requirement is 1,500, 50% of that is 750. If your strongest leg has less than 750 in volume, you will get all of the available volume from that leg. If your strongest leg has more than 750 in volume, the maximum volume you can get from it is 750.
Q9: What does it mean to be "Active"?
A: A Member is considered active when they generate at least 100 PV (Personal Volume) during a calendar month through personal purchases, directly enrolled customer purchases, or a combination of both. An active status is required to qualify for commissions.
Q10: How long will my order keep me active for?
A:
Monthly commission: Orders of 100 PV or more will keep you active for the entire month.
Example: If you place an order on January 22nd, it will keep you active for the monthly commission for the remainder of the month. This means that this order keeps you active from the first to last day of the month.
Weekly commission: Orders of 100 PV or more will keep you active from the date of the order, up until 36 days after the order is placed, for the weekly commission.
Example: If you place an order on January 22nd, it will keep you active from January 22nd up until 36 days after that date.
Q11: What is the difference between Personal Volume(PV) and group volume(QV)
A: The difference between Personal Volume and Group Volume is that the Personal Volume comes from your personal orders, and the Group Volume comes from the total volume of the orders made in your organization, and this one does not take into account the 50% rule.
Q12: What is the fast start volume(FSV)?
A: The fast start volume is used for rank advancement purposes. When you enroll, all purchases made within your organization will go towards your FSV. Fast Start Volume takes into account all the purchases from the month you enroll + the next full month.
Q13: Where does my FSV come from?
A: The Fast Start Volume is calculated from your enrollment tree.
Q14: If I sign up towards the end of the month, when does my fast start period begin and end?
A: Your fast start period begins in the month that you enroll and ends at the end of the following month.
Example: If you sign up on March 27th, your fast start period is from March 27th-31st and April 1st-30th
Q15: What does "capped rank volume" mean?
A: Capped rank volume refers to the specific volume applied toward rank advancement calculations, strictly adhering to the 50% rule. For a comprehensive breakdown, please consult page 4 of the Full Compensation Plan.
Q16: Why does the amount in my projected monthly commissions change?
A: The monthly commission changes throughout the course of the month due to new orders being placed and orders getting canceled and refunded. The monthly commission is solidified and paid on the 5th day of the following month.
*If the 5th falls on a holiday or weekend, the commissions will be paid the following business day.
Q17: Can I earn commissions from my personal purchases?
A: No, personal orders do not generate commissions. Instead, these orders provide volume, which is essential for improving your rank from month to month.
You do, however, earn commissions from orders placed by individuals within your organization. The specific payout—whether weekly or monthly—and the number of levels deep you are eligible to earn on are determined strictly by your current rank.
*If you would like to know up to which level you get paid on, you may find that information on the compensation plan.
Q18: When will commissions be paid?
A: We have two types of commission payments in the company:
Weekly Payment: Paid by the end of the day on Friday.
The weekly commissions that are being paid are from customers and new members who have been enrolled for less than 30 days and generate an order within the period from Monday to Sunday; the commission for that order will be paid the following week.
Monthly Payment: It is paid on the 5th day of each month (if the 5th day of a month falls on a Saturday or Sunday, the payment will be advanced or delayed by one day, as applicable).
The monthly commissions are paid on orders placed by members who have been enrolled for 30+ days, such as Power of 3 and Leadership Pool.
Q19: What do I do if I don't have a sponsor?
A: If you don't have a sponsor, you can still sign up under the company, and we will assign you a sponsor near your location.
Please complete the Sponsor Assignment Request Form if your account does not currently have an assigned sponsor.
The information provided will be reviewed in order to assign the most appropriate sponsor for your account.
Once a sponsor has been assigned, they will reach out to you directly.
Q20:What do I do if I haven't received my commission?
A: If you notice a missing commission, please reach out to customer service so they can connect you with our commissions team, or you can email them directly at commissions@neumi.com.
Payout schedules depend on the member's enrollment duration:
- For orders from members enrolled for more than 30 days, commissions are issued on the 5th of the next month (or the next business day if the 5th falls on a weekend or holiday).
- For orders from customers or members who have been enrolled for less than 30 days, commissions are paid the following Friday.
To receive these payments, you must maintain an active status; otherwise, commissions will not be disbursed.
*It may take about 3-5 business days for our commissions team to investigate this matter, depending on what is being looked at. Please provide as many details as possible, such as order#, customer ID, order date, etc.
Q21: Which commissions are calculated using the placement tree rule vs. the enrollment tree?
A: The commissions that are calculated based on the structure of the placement tree are: Unilevel bonus, Leadership Pool, Infinity Bonus, and Rank Advancement Bonus (RAB).
The Power of Three (PO3), Welcome Bonus, and Customer Bonus are calculated based on the enrollment tree structure.
Q22: What is Dynamic compression?
A: Dynamic Compression is a mechanism that maximizes your earnings by bypassing any inactive Members within your organization. This process pulls volume from active Members further down your tree, ensuring you receive commissions on all eligible levels for which you are qualified.
Q23: To which commissions does the dynamic compression rule apply?
A: The dynamic compression rule applies to the following bonuses: Welcome and Customer Bonuses, Unilevel, and Infinity Bonus.
Q24: What happens if my customer decides to cancel the order? Do I stop being a commission qualifier?
A: If a customer cancels the order but you have another one with an active order, that customer will fill the qualification for you. If you do not have another customer with an active order, then you will be required to place a personal order to be commission-qualified.
Q25: Can a customer request to become a member? If yes, how?
A: Yes, customers are welcome to change their type account from customer to member within 30 days from the account creation date by sending an email to Customer Service (support@neumi.com).
*The account holder must be the one requesting the change using the email address that we have on file.
Q26: What are the seven bonuses?
A: The seven bonuses we currently have (see the list below). For more details, please review the Full Compensation Plan located on your Backoffice.
- Welcome Bonus
- Customer Bonus
- Power of Three (PO3)
- Rank Advancement Bonus (RAB)
- Leadership Bonus
- Unilevel Bonus
-
Inifinity Bonus
Q27: What do you mean by "good standing with the company"?
A: The members who are commission-qualified should follow all Terms and Conditions stipulated by the company, and their accounts must be in good standing. Meaning that if the account is under investigation for a policy violation, the commissions will be on hold until the investigation is concluded.
Important Note: If the account was suspended due to a high-risk policy violation, all commissions generated during the suspension will not be paid. You will be paid only the commissions you generated before your suspension.
Q28: How do product returns or refunds affect my commission earnings?
A: If the commissions have been paid (weekly or monthly), but one of your customers or members returned an order for a refund, after the commissions were paid, the system will detect which order was returned, and it will take the commission that was calculated based on that purchase that was returned and refunded, and it will be clawed back on the next commissions run.
Q29: Can I decide whether to use customer volume or my purchase to qualify?
A: Unfortunately, no. If you, as an account holder, placed an order before any customer, then your order will be considered for commission qualification.
Weekly Bonuses
Q1: If I enroll someone new to the company but I'm inactive, will the 25% commission go to my upline?
A: Yes, your upline gets the commission due to dynamic compression.
Q2: What specific rank is necessary to qualify for the Welcome bonus?
A: The only rank you need to achieve for this bonus is Member, and you need to be commission qualified. However, uplines above the sponsor need a specific rank to receive the Welcome Bonus.
Q3: How often do I need to purchase for the weekly commission active?
A: Orders of 100 PV or more will keep you active from the date of the order, up until 36 days after the order is placed, for the weekly commission.T ensure continuous eligibility for weekly commissions, you must generate a new 100 PV qualifying volume before this 36-day period concludes.
Q4: Will customer orders contribute to my personal volume for commission qualification?
A: Yes, if they are directly enrolled by you.
Q5: Will the system show from which customer we are taking the volume to be commission-qualified?
A: Unfortunately, no.
Q6: To remain active with 100 PV, can I receive volume from multiple customers?| | For example, 50 PV from one customer and 50 from another?
A: Unfortunately, no. The full 100 PV or 50PV must come from a single customer. For more information, please refer to the graphic shown on page 3 of the Full Compensation Plan.
Q7: Do I also receive commissions from the customer whose volume I used?
A: Unfortunately, no. If the customer volume was used to keep you commission-qualified, then that volume won't be paid.
Monthly Bonuses
Power of Three (PO3)
Q1: How does the Power of 3 work?
A: The power of three works as a retention bonus. Meaning, that if you have 3, 6 or 9 personally active members that are monthly active*, then you will receive the bonus depending on how many members are active.
*Please review page 3 from the Full Compensation Plan for the definition of "monthly active."
Q2: Do new personally enrolled members count towards the PO3?
A: Unfortunately, no. In order to get the bonus from those new enrollments, these new members must place a second order after the enrollment period*, so you can earn a bonus from those new members.
*Please review page 3 of the Full Compensation Plan for the definition of "enrollment period."
Q3: Is the Power of 3 based on the placement tree or the enrollment tree?
A: The Power of 3 is calculated based on the enrollment tree.
Q4: Do I receive the bonus if I move someone within the 30-day enrollment period on the placement tree?
A: Yes! The PO3 is not determined by the placement tree, so feel free to place your members as you wish on your organization.
Q5: Can I enroll new customers to qualify for the PO3 bonus?
A: Unfortunately, customers' type accounts do not apply for this bonus. Only personally enrolled members' type accounts.
Q6: Do orders processed by members during their enrollment period count toward my PO3, or only those processed after their enrollment period ends?
A: Unfortunately, no. The orders to be considered for PO3 are those placed after their enrollment period. Orders can be one-time or auto-ship.
Q7: Do they need to be active (100 PV) for them to count?
A: Yes! All orders need to be 100 (PV) or more.
Q8: Could I qualify for multiple sets of PO3 bonuses?
A: Unfortunately, no. You can only qualify for one set of PO3. The CAP for the PO3 is 9 personally enrolled members who had placed orders after the enrollment period.
Q9: What is the criteria for the PO3?
A: The criteria for the PO3 is:
- As an account holder, you need to be commission-active with a 100 PV order.
- Only personally sponsored Members count toward qualification.
- Each qualifying Member must generate at least 100 PV during the applicable commission month.
Rank Advancement Bonus (RAB)
Q1: Is there a specific qualification period?
A: No, there is no specific qualification period to achieve a rank for the first time. However, in order to get the bonus according to the rank you achieve, you will need to achieve that rank once again in a six- month period.
Q2: How many times do I need to qualify for the new rank in order to receive the bonus? Do I only receive it once per rank?
A: For the ranks of 2 Stars, 3 Stars, and Diamond, you will need to qualify for the new rank 2 times in a six-month period, and you can only earn it once per rank level.
Q3:If I already hold a rank, will I only get a bonus for achieving a new, higher rank, or will I be compensated for my existing ranks as well?
A: You will receive the bonus if you achieve a new, higher rank. Unfortunately, you won't be compensated for your existing rank.
Q4: What is the payout for each rank?
A:
- 1 Star - $500
- 2 Star - $1,000
- 3 Star - $2,000
- Diamond - $5,000
Q5: Can I receive multiple RABs in one?
A: Yes! That's the great thing about this bonus. For example, if you achieve a 3 Star rank, you will get the bonus for 3 stars, 2 stars, and 1 star.
Leadership Pool
Q1: Is it possible to know what the global monthly volume is?
A: Unfortunately, no. The global monthly volume varies from month to month. Additionally, the volume may change by the end of the month due to cancellations, backdates, or last-minute orders.
Q2: Do I receive additional shares if I am double-crown or above?
A: Unfortunately, no.
Unilevel Commissions
Q1: What is the requirement to qualify for the Unilevel Commission?
A: To qualify for the Unilevel Commission, you need to be a member and commission qualified with a 100 (PV) order.
Q2: How many levels can new Members earn on?
A: New members can earn up to 3 levels.
Inifinity Bonus
Q1: What's the Infinity Bonus, and what percentage do our Higher ranks receive?
A: Our Higher ranks can also qualify for the Infinity Bonus for levels eight and beyond, and depending on the rank. However, this Infinity bonus has a dollar cap.
- Diamond: 0.5% - $2,500 CAP
- Double-Diamond: 1% - $5,000 CAP
- Triple- Diamond: 1.5% - $10,000 CAP
- Crown: 2% - $15,000 CAP
- Double-Crown: 2.5% - $30, 000 CAP
- Triple Crown: 3% - $50,000 CAP
- President: 3% - $100,000 CAP
Q2: If I achieve the ranks above Crown, for example, Triple Crown, will I receive the Infinity Bonus in one payment?
A: For the Triple Crown, the payment will be split into two payments. For the President, the payment will be split into four payments.
*The payments will be processed on the monthly commissions.
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