Taiwan Field - FAQ

How can I contact Taiwan support?

- Email: taiwan@neumi.com

What products are available in Taiwan?

- We offer two premium products:

• Neumi Skin

• Nutriswish

Is shipping included in the price?

- Yes, shipping is included for all orders in the final total, so you won't have to worry about additional shipping costs.

Are there any taxes or additional charges?

- A 5% sales tax will be added to your total order amount at checkout, as mandated by Taiwan tax regulations.

What payment methods are accepted?

- We accept:

• Credit Card

• Bank Deposit

What is the conversion rate if I pay by bank deposit?

- The conversion rate is 31.6 NTD = 1 USD

How do I make a bank deposit payment?

- Please make the deposit to the following bank account:

• Bank name: 元大銀行臺北分行
  Account name: 美商欣美有限公司台灣分公司
  Account number: 20032000079641

What should I do after making the deposit?

- Please complete the Taiwan Bank Deposit Form and upload the bank slip or proof of payment.

*Once we receive your email, your order will be processed on the next business day.

Can I cancel or modify my order after it's been placed?

- Once your order is placed, it cannot be canceled or modified. Please review your order carefully before sending the email. 

What is the estimated shipping time frame? 

- Shipping typically takes 3 to 7 business days, depending on the shipping address location.