China - FAQ

Everything you need to know about Neumi China

What is the HK CC model?

Neumi China operates under the Hong Kong Cross-Border Commerce (HK CC) model. Orders are shipped individually from Neumi’s Hong Kong warehouse to eligible customers in mainland China through JDL.

This model allows customers to purchase eligible Neumi products shipped from Hong Kong for personal use, subject to applicable customs, import, and tax requirements.

Who can place an order in China?

• Only Chinese residents can place orders for delivery in mainland China.
• Customers must upload a photo ID during checkout.
• The name entered on the order must exactly match the name shown on the uploaded photo ID.

Are there any purchase limits?

For orders processed under China’s cross-border e-commerce retail import policy, the following limits generally apply:

• Per transaction: RMB 2,000 per person.
• Purchases are intended for personal use and cannot be resold in mainland China.
• Orders must comply with applicable customs requirements and the eligible product list.

These limits apply to the qualifying cross-border e-commerce import model and should be confirmed against the customs declaration method used for Neumi shipments.

What products are available in China?

The following products are available:

• NutriSwish
• Neumi Skin
• Hers

Please visit the official Neumi website for current product information and availability.

Where can I place an order in China?

• Place your order through the official Neumi website: www.neumi.com.
• Select your products and follow the checkout instructions to complete your purchase.

What payment methods are accepted?

The following payment methods are accepted:

• Credit cards
• Alipay
• WeChat Pay

Select your preferred payment method at checkout and follow the on-screen instructions to complete your payment.

Are taxes and shipping costs included in the product price?

• Applicable taxes and shipping costs will be added at checkout.
• Review the final order total before submitting your order.

What information is required to place an order?

• Accurate customer and shipping information.
• A photo ID uploaded during checkout.
• A name that exactly matches the uploaded photo ID.

Please verify all information before submitting your order to help prevent customs clearance or delivery issues.

How is my order shipped?

• Orders are shipped from Neumi’s Hong Kong warehouse through JDL.
• Shipments are subject to applicable customs clearance and logistics procedures.

What is the estimated shipping time frame?

• Estimated delivery time is 5–10 business days.
• Actual delivery times may vary depending on the destination, customs clearance, and logistics arrangements.

Can I cancel or modify my order after it’s been placed?

• Orders cannot be canceled or modified once they have been placed.
• Carefully review your name, uploaded photo ID, shipping address, product selection, and order details before completing checkout.
• Ensure that your name exactly matches the name on your uploaded photo ID.

What should I do if my order is delayed or I have a delivery issue?

• Contact China support at china@neumi.com.
• Include your order number and a description of the issue so the support team can assist you.

Where can I find information about Neumi products and promotions?

• Visit www.neumi.com for product information and ordering.
• Refer to official Neumi communications for current promotions, pricing, and applicable terms and conditions.