BackOffice-FAQ's

Q1: What do I do if I can't log in?

If you cannot log in, please select "Forgot Password?" and you will be prompted to provide your email address. A link to reset your password will then be sent to your email. 

*If you don't get the password reset link or if it doesn't work, feel free to reach out to customer service and they will happily help you reset your password.

Q2: How much do I have left to achieve X rank?

You may see how many requirements are left until you achieve your next rank under “rank information” on the home page of the back office. You may press on “View rank requirements” to see what is left to do to achieve the next rank.  

Q3: How do I know what my website is? 

Your website is the same as the web alias you selected during enrollment and is formatted as neumi.com/webalias. You may find your website on the home page of your back office under “Your marketing sites”. You will also be able to view your QR code, which you can download for future use. 

Q4: Where can I find my PayQuicker/Neumi E-Wallet?

You may find your PayQuicker/Neumi E-Wallet on the home page of your back office. The Neumi E-Wallet is located above the "Training Progress". For PayQuicker, you will find a widget similar to the one for the Neumi E-Wallet, but it will be titled “PayQuicker”, and is located at the bottom left, and to access it, you will need to press the button saying “Go to PayQuicker”. 

Q5: Where can I find my ID number?

You can find your ID number on the home page of your back office, under “Associate Profile.” 

Q6: Where can I access my i-Payout?

You may access your i-Payout by selecting the square in the top left corner, then selecting “i-Payout login,” and then logging in to your account. 

Q7: Where can I find Neumi Voyager? 

You may access Neumi Voyager by selecting the square in the top left corner, then selecting “Neumi Voyager”. This will direct you to the Neumi Voyager page, where you can book flights, hotels, rent cars, and more. 

Q8: Why is my order not processing when I press "Proceed to payment/submit order"? 

Please make sure that all of the information, such as products, address, email, and phone number, is correct.

We require you to add your phone number to submit the order. Please make sure you have provided your phone number before submitting the order. 

Q9: What is the bubble icon on the bottom right corner of the screen on my back office?

The bubble icon on the bottom right corner of the screen is our WebChat feature that is now available on the back office! If you have any questions about the WebChat feature, click here.

Q10: What is the widget that says "training progress"?

Neumi's back office offers a variety of training videos, which are available to members. You may see your progress on the home page of the back office. If you would like to start following the trainings, you can locate them by pressing the square in the top left corner, then selecting "Tools", followed by "Trainings". This will take you to the training page with different modules. To start your training, select "get started". 

Q11: Why does the amount in my current and projected commissions on the home page change?

On the home page of the back office, there is a widget titled "Current and projected commissions," and you can see your projected monthly commission. The number changes constantly due to members placing new orders and orders being canceled and refunded. The monthly commissions aren't solidified until the 5th day of the following month.

If you have any questions about why your commission increased or decreased, please contact our customer service team or the commissions department. 

Customer service: 385-429-6122 support@neumi.com

Commissions: commissions@neumi.com

Q12: What is the "customer retention" tab for in the back office?

The customer retention tab is for you to see who in your downline is inactive and qualifies you for our Reactivation and Retention promotion. 

For more information on our April 2025 Reactivation and Retention promotion, click here.