We’re thrilled to announce that we’ve transitioned to our new shipping facility in the Netherlands! This move brings enhanced shipping options that provide you with more flexibility and better rates.
Here’s What Changed:
More Control Over Shipping:
Thanks to your feedback, members and customers can now choose between express and economy shipping options based on their preferences.
Expanded Delivery Options:
Most destinations now offer multiple shipping methods, giving you the ability to select the option that best fits your needs—whether you're looking to save on costs or prioritize speed.
Product Availability:
Neuro is now officially available for shipping in Europe. You can include it in your next order!
Better Tracking:
Our new system includes enhanced tracking features, making it easier than ever to monitor your orders with accuracy and ease.
AutoShip Customers:
All auto-ship orders were defaulted to Express Shipping for faster delivery. If you prefer standard shipping, here’s how to update your settings:
For Members:
Log in to your account on the Back Office
Navigate to “My Orders”
Click “Manage Auto Orders”
Select the pencil icon to edit
Click “Edit” under shipping methods
Choose your preferred method
For Customers:
Go to neumi.com
Log in with your credentials
Click your profile icon
Select “Auto Orders”
Click “Edit”
Choose your preferred shipping method
Current Shipping Availability by Country
Express & Standard Available:
Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland
Express Only:
Cyprus, Canary Islands (Spain), Israel, Guadeloupe, Saint Martin, Martinique, Malta, French Polynesia, Réunion Island
Standard Only:
Belgium, Germany, Luxembourg, Netherlands
We hope these enhancements have already improved your experience. If you have any questions or need support, please reach out to our customer service team.
Thank you for being part of the Neumi community!
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