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  1. Neumi
  2. Orders

Orders

Ordering

  • Ordering - FAQ's
  • Quarterly Packs - FAQ's
  • How to order?
  • How long does it take to see my refund on my payment method?
  • How can I place an order as a returning customer?
  • How can I place an order as a returning member?
See all 9 articles

Shipping

  • Shipping - FAQ'S
  • Where can I locate my order and the tracking number?
  • Which carrier does Neumi use to ship our product?
  • Does Neumi offer Will Call options?
  • 📢 Shipping Updates – June 2025
  • Shipping Update in Europe.

Subscriptions

  • How to Set Up Autoship with Your Neumi E-Wallet
  • Subscription/ Auto-Ships - FAQ's
  • How can I create an auto-ship?
  • How do I change the products on my subscription?
  • Can I skip a month on my subscription rather than cancel it?
  • How do I cancel my Neumi subscription as a member?
See all 9 articles

Returns

  • How do I return an order I don’t want?
  • What do I do if I receive a damaged product?
  • Can I exchange my product once it has been shipped?

Reward Points

  • Reward Points- FAQ's
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